Terms & Conditions

Thank you for using our platform!

Dimitrios Palaiogiannis, operating as a sole proprietor, created this platform in order to offer information and services to its users.

Please read the following terms carefully, before you start using our services. By accessing, browsing and using this platform, you acknowledge and agree to have read, understood and agreed to these terms, including the privacy statement (Please, have a look at our Privacy and cookies policy for further information). If you disagree with any of them, you should not use our platform.

We reserve the right to update and change these terms of use, for any reason, from time to time with or without warning. The continuation of use after the date of changes is considered as direct and unconditional acceptance.

If any article or part of the above terms is considered not applicable, the validity of the remaining terms is not influenced. These Terms represent the total agreement between us and each user and condition the access and the use of this platform by its users.

Please note that our Providers may have their own terms and conditions for the use of each service (which may include certain disclaimers and limitations of liability) and for any requirements for each experience. Before booking a service or product, you are strongly advised to read those terms and conditions as well.

1. About our platform

We provide an online platform through which Providers can advertise, market, sell, promote and offer their services and/or products for ordering, purchase and reservation and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation or purchase.

We don’t sell and/or offer any service or product. When you make your reservation, we act solely as an intermediary between you and the Provider, sending the relevant details of your reservation to the Provider(s) and sending you a confirmation email for and on behalf of the Provider.

Only Providers with a contract with us are made available on our Platform. The Providers that promote and market their services and/or products on our Platform are fully responsible for informing us to keep up to date all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Each Provider remains solely responsible at all times for the accuracy, completeness and correctness of the information displayed.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to (re)sell, use, copy, monitor, display, download or reproduce any content or information, reservations, products or services available on our Platform for any commercial or competitive activity or purpose.

2. Your Obligations & Rights

You must necessarily sign in the platform filling the information required in the relevant form accurately, in order to enable the desired reservation or purchase.

If you have purchased a product and you have requested that can be delivered, you are obliged to indicate an address (of residence or of work) for order’s delivery, which will take place during working days and hours. The responsibility lies exclusively with you in case that the order’s shipping address is declared incorrectly or you deny accepting the order. The resale of the purchased products by the customer is prohibited. Each sale of the product is intended for exclusive use by the customer or for exclusive use by the person in whose name the delivery takes place.

  • Prices and ways of paying

Our services are free of charge for consumers! We will not charge you or add any reservation fees to the rate. By purchasing a service or product, you pay the Provider the amount as indicated (plus if not included in the price, the relevant taxes and fees) and the Provider pays a commission to us after you will have used/bought the reserved service/ product. Our platform facilitates the payment of the relevant product or service for and on behalf of the Provider. We don’t act or operate as the merchant of record. Bookings are paid during the booking process by means of secure online payment. In case you choose to use PayPal please verify that you are making a payment to the name dimitris@zorbabook.com. The completion of the payment is customers’ responsibility.

  • Cancellations

By making a reservation with a Provider you accept and agree to the relevant cancellation and no-show policy of the Provider and to any additional terms and conditions that may apply to your purchased service. The general cancellation and no-show policy of each Provider regarding each service or experience is made available on our Platform, during the reservation procedure and in the confirmation email. Please check these details prior to making your reservation.

If not stated otherwise, when you cancel the reservation in advance, after having communicated with us or the relevant Provider, you will receive a refund for the cost of the reserved experience as stated by the relevant Provider. If the Provider, for any reason, cancels, you will receive refund as stated by the Provider.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Provider's cancellation and no-show policy or not be entitled to any repayment of any prepaid amount. We recommend that you read the cancellation and no-show policy of the provider carefully prior to making your reservation. If you have a late or delayed arrival on the check-in date, make sure to promptly communicate with the relevant Provider so they know when to expect you to avoid cancellation of your reservation.

In order to duly complete and secure your reservation, you need to use your correct email address and valid/active contact details, so that the Provider will be able, if needed, to communicate with you. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number.

  • Reviews

Only customers who have purchased and used services or products will be able to comment on their experience. The reviews (including submitted rating) may be uploaded onto the relevant Provider's information page on our Platform for the sole purpose of informing future customers of your opinion of the service and quality of the Provider. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. We do not compensate or otherwise reward a customer for completing a review. We undertake to use our best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

We will not accept reviews which include: a) Profanity, sexually explicit, hate speech, discriminatory, threats, violence, b) Mention of full names, sites, emails and addresses, phone numbers, personal attack towards the Provider’s staff, c) Promoting illegal activities, d) Politically or religiously sensitive comments.

  • Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the reservation confirmation email.

To the extent permitted by law, we shall not be liable for:

  1. the quality of the services and/or products that Providers offer,

  2. any injuries, death, property damage, or other damages, losses or costs suffered, incurred or paid by you, whether due to acts, errors, breaches, negligence, willful misconduct, omissions, misrepresentations, tort or strict liability by or attributable to the Provider (including any of his employees, representatives or subcontractors) whose products or service are made available, offered or promoted on our Platform, including any cancellation, overbooking, strike, force majeure or any other event beyond our control,

  3. any inaccuracy relating to the information of the Provider as made available on our Platform,

  4. any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim or any damages, losses or costs suffered, incurred or paid by you, pursuant to and/or in connection with the use, inability to use or delay of our Platform.

Complaints about the purchased experience are to be dealt with by the Provider offering it. We are not to be held responsible for any liability in respect of such complaints.

3. Intellectual property rights

Unless stated otherwise, the software required for our services or available at our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Palaiogiannis Dimitrios, operating as a sole proprietor, and its Providers.

We exclusively retain ownership of all intellectual property rights concerning this platform and its content, which is protected from Greek, European, but also international legislation for intellectual property. Your access in the present platform should not be considered as concession – direct or indirect – or with any other way, to use symbols that are presented, without our previous legal written consent or any third legal holder (i.e. the relevant Provider) or their beneficiary. All logos and commercial signs cannot be used without the previous written consent. You are not entitled to copy, scrape, publish, promote, market, integrate, utilize, combine or otherwise use our content or our brand without our expressed written permission. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

4. Applicable law, jurisdiction, and dispute resolution

These terms and conditions and the provision of our services shall be governed by in accordance with Greek and European law.

Any dispute arising out of these terms and our services shall exclusively be submitted to the competent courts in Athens, Greece.